Refund policy

Returns

We accept return requests for eligible items within 14 days of delivery. Items must be unused, unworn, and in their original condition and packaging.

To request a return, please contact Boarding House before sending your item back. Returns sent without first requesting a return may not be accepted.

Customers are responsible for return shipping costs unless an item arrived damaged, defective, incorrect, or there was an error with the order. Original shipping charges are non-refundable.

Non-Returnable Items

Certain items may not be eligible for return, including personalized or customized products, made-to-order items, final-sale items, and other specialty products identified as non-returnable on the product page.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate replacement, refund, or other resolution.

Cancellations

Orders may be canceled within 1 hour of being placed. After that window, we may have already begun processing or preparing the order and cannot guarantee cancellation.

Refunds

Once an eligible return is received and inspected, we’ll let you know whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Market & In-Person Purchases

Purchases made at markets, pop-ups, and other in-person events are eligible for return or exchange only if the item is defective or there was an error with your purchase. Please inspect your items before leaving whenever possible. If you discover an issue afterward, contact us within 7 days of purchase and include proof of purchase and photos when applicable.

Questions

For return questions or to request a return, please use the Contact page on our website. For order-related requests, include your order number so we can help you faster.